Black canvas High Top Trainers

24-48 hours to get your order out the door (Monday - Friday)

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It normally takes 24-48 hours to get your order out the door. Please note that this does not include holidays and weekends.

Shipping

  As a result of COVID-19 challenges, shipping carriers are experiencing an increase in package volume. This may result in delayed or missing shipment scans while in transit.

Note: Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam and Alaska cannot be delivered via express.

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to COVID-19 restrictions, invalid address, customs clearance procedures or other causes.

* Cancelation - We know how important your order is, so we aim to fulfill orders as quickly as possible! Regrettably, this means that we cannot cancel or change an order once it has been placed, This can include but is not limited to:

• Billing or shipping address update

• Addition or removal of items

• Change in color/size of items

• Addition or removal of a discount code

• Order cancellation request

• Shipping method change

you are welcome to return your items in accordance with our return policy  once your order has been delivered to you.

* Please submit a ticket within 30 days of shipment if the package does not arrive in time, our representatives will get back to you within 24 hours. Note that overdue requests may not be accepted.

Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered.

TGC BOUTIQUE does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Returns And Exchanges 

 Return items locally and easily: 

•  Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
•  Items will be processed at a local warehouse, instead of being sent back to the original Logistics center.

• 15 days - FREE returns* 
• Up to 30 days - Buyer covers shipping cost                                                                                                                                 

• Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.
• In addition, not all products on TgcBoutique.com include the Free Return service. we reserve the right to choose whether or not to offer this extra service.

Return Shipment Policy

Returning packages via a designated local return service point or via a door-to-door pickup service can be FREE.
• Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.

• • Return\Exchange tickets must be open within 15 days of the delivery date  to be eligible for Free Returns.
  • Items must be unworn, unwashed, and have original tags attached.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, and undergarments are non-returnable.
  • Beauty products, cosmetics, and accessories are non-returnable.
  • Promotional and sale items are non returnable!
  • TGC Boutique reserves the right to apply a 50% restocking fee for stale items.
  • Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
  • In Cases Of Free Returns Not Eligible, TGC Boutique does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue a refund.

• TGC Boutique reserves the right to limit service to customers that show excessive return activity.

   

• Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery.

  Returned to Sender & Refused Packages

  This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued a refund minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the refunded amount to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

  Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. TGC Boutique does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

  Reserved Rights Regarding Returns

  TGC Boutique reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

• Potential fraudulent or criminal activity.

Similarly, TGC Boutique reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Shoe Return Policy

We accept shoe returns up to 30 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip.

• Up to 15 days - FREE returns 

• Up to 30 days - Buyer covers shipping cost                                                                                                                                                                  

• Note: Shoe returns are subject to all standard returns policies and procedures.

  Final Sale Items

• All SALE Collection items And items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned.       

• Bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear"  are also considered Final Sale and non-returnable.

• Note: Should you choose to return a Final Sale item, TGC Boutique reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

   

  Damaged Items

• Damaged, defective, or incorrect items must be reported within 2 days of delivery.

  Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

• Defective, Incorrect, or Missing Items

  Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please contact us within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

   

  Stale Returns

  TGC Boutique requires items to be returned within 30 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center or retail locations after 30 days are considered to be “stale” returns.

  Alternatively, TGC Boutique reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. a refund will be issued to you by email following our normal returns procedure.