For Any Type Of Assistance, Contact Us Via Email At: [email protected]
Frequently Asked Questions
    1. Q) How much is the shipping cost?
      We offer worldwide free over $49.99, shipping on all orders, otherwise $4.99
           2. Q) Do you offer bulk discounts?
Our Pricing is tallied up using individual product prices so if you are thinking about purchasing 5 or more products, please contact us, and we’ll be happy to work on a discount for you.
  you simply pay the cost of our shipping fees to send it to you.
 
          3. Q) I've  ordered two or more items, but only received one, why?
We have distribution centers in the United states, Europe And Asia .Sometimes items from the same order will be split into different packages in order to avoid additional fees or due to stock availability.
You should receive any missing components of your order within two (1-2) weeks. However, if you don't – let us know. You can contact our support by emailing:
[email protected]
Please keep all delivery packets as we will require them for evidence of shipment.
          4. Q) Where can I find my tracking number?
This will be emailed to you once it is shipped and also updated. In rare cases, when we cannot provide you with the tracking number, you can avail the 30-day return policy if the item does not arrive.
5. Q) How do I change or cancel my order? 
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our return policy once your order has been delivered to you.
 
           6. Q) Where is my order?
Please make sure to check your tracking number to see where your order currently is.  If the number says that you have received the order but you have not, it is most likely with your postal service. Please consult them and revert back to us if there are any further issues.
 
           7. Q) What do I do about customs fees?
You will need to bear the cost of any custom or import fees outside of the total price of your order from tgcboutique.com . That being said, we mark all our orders as gifts and hence, the chance of attracting custom duties is very low.
 
            8. Q) The color looks different on my newly received item than what I                       see on the website – can I do something about this?
Computer screens display colors differently and that is one reason that you might receive slightly different colored products. We assure you the design will remain same.
 
            9. Q)  How secure is my personal information?
tgcboutique.com adheres to the highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

Leather

Leather can be damaged by exposure to extreme heat, sunlight or moisture. Ideally you should keep your bag in a fabric dust bag and then store it in a cool, dry, dark place. Leave plenty of space around the bag and wrap buckles and zippers to prevent them marking the bag. You may wish to stuff the bag with acid free paper in order to maintain its shape. 

Empty your bag and remove loose dirt with a soft brush, a lint roller or the brush attachment of a vacuum cleaner. Use either a specialist leather cleaner or a small quantity of warm soapy water and gently wipe the bag with a soft cloth. If you are using soapy water, towel dry the bag immediately. Never saturate leather with water and never apply chemical cleaners. Depending on the conditions to which it is exposed, leather will dry out over time and its fibres become brittle and crack. To prevent this, you need to replace the leather’s oils after cleaning.

Use a conditioner which is an emulsion of natural oils and waxes and which is easily absorbed into the leather. The application of beeswax will help waterproof the leather.

NO. Saturating leather causes it long term damage and will irrevocably shorten the life of the item. Cared for properly your leather bag should give a lifetime of service without ever needing to be submerged in water. If you do spill bright yellow curry all over your bag, you may feel that you have no alternative, but it is a last resort and your bag will never be the same again.

You should avoid getting a leather bag wet. A good quality leather bag will not be affected by a rain shower, but you should never allow your bag to become saturated with water. If your bag does become very wet you should stuff it with paper towel, not newspaper because the ink may mark the lining, and replace it as it becomes saturated. Dry the bag in warm conditions but do not use high heat such as a hairdryer or tumble dryer. When the bag is dry, replenish the oils which have been washed out by using a conditioner.

Ironing a leather bag is possible, but it’s not a good idea. A crease or indentation will disappear over time with the application of conditioner but if you really can’t wait then proceed with extreme caution. Use the lowest setting on your iron, place brown paper or 100% cotton cloth over the leather and iron quickly and lightly. Condition the leather afterwards to replenish the oils it will have lost.

Our bags are made from good quality full grain leather with sturdy brass fittings and strong zips, which will last you a lifetime, if you look after it.

Jewelry

There is no grain in gold. Gold casting grain is the fresh gold newly mixed with the alloy metals that strengthen the gold enough for jewelry making. This is the form they use in preparing for casting.

They use this size so it melts quickly, and because it is easy to measure out to track how much the jeweler needs.

Massage lotion or oil into your hand and wrist. Make sure to relax your hand muscles. Now slide the bracelet off of your wrist while gently twisting the band.

Step 1: Measure your wrist just below the wrist bone, where one would normally wear a bracelet, with a flexible measuring tape or a strip of paper.

Step 2: If you are using a plain strip of paper, then measure that paper strip with a ruler to determine your wrist size.

Step 3: Add 1/4 inch to 1 inch (average is 1/2 inch) to your wrist size, depending on whether you would like a snug, comfort, or loose fit. This is the ideal bracelet length for you.

Orders

Due to technical restrictions, you are not able to change or cancel your order prior to delivery once it has been confirmed. If you would like to purchase a different item, or no longer wish to receive your order, please return the item you don't want within 30 days of receipt ( see return policy) and place a new order if desired. For further assistance, please contact our Customer Service Team.

All orders ship from a central distribution center; therefore, shipping times differ slightly depending on the country in which you place your order.

Yes, we offer free shipping on all orders over $100 before tax.

All orders ship from a central distribution center; therefore, shipping costs differ slightly from country to country. 

Please place your order on our website. If you are having any problems our Customer Service teams can help during business hours.